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Frequently Asked Questions

Check In & Check Out

What do I need in order to check-in?

A valid form of government issued identification is required to check-in along with a valid form of payment, such as a major credit card including Visa, MasterCard, American Express, Discover, and Diners Club. Government issued identification includes driver license, passport, or military identification.

What time is check-in? 

Check-in begins at 4:00 p.m.

What time is checkout? 

Checkout is at 11:00 a.m.

Can I request an early check-in or late checkout? 

You can request early check-in or late checkout by calling the Front Desk at 970.476.5615. Based on availability; additional charges may apply.

What is the deposit and payment policy?

We require a deposit for all reservations at the time of booking; deposit and payment depend on the time of year you are staying with us.

Summer Reservations (May-October): A refundable 1-night stay deposit taken at the time of booking, full payment taken 14 days prior to arrival

Winter Reservations (November-April): A non-refundable 1-night stay deposit taken at the time of booking, full payment taken 30 days prior to arrival

Holiday Reservations (dates varied from mid-December-early January): A non-refundable 1-night stay deposit taken at the time of booking, full payment due 90 days prior to arrival or by October 1st

What is the cancellation?

The cancellation policy varies based on the time of year you are staying with us.

Summer Reservations (May-October): Non-refundable if cancelled within 14 days of arrival

Winter Reservations (November-April): Non-refundable if cancelled within 30 days of arrival; 1-night deposit is non-refundable at the time of booking

Holiday Reservations (dates vary from mid-December-early January): Non-refundable if cancelled within 90 days of arrival or by October 1st; 1-night deposit is non-refundable at the time of booking

What is the incidental deposit policy? 

We require all guests to hold a $100 incidental per night deposit upon check-in.

How much is the daily Resort Fee and what is included?

A daily 8% resort fee plus tax is not included in the nightly room rate which includes high speed Internet access, local or domestic long-distance calls, daily newspaper, business center, ski or bike valet and complimentary daily membership to the Vail Vitality Center which includes 10% off select spa treatments.

I need to make, change, or cancel a reservation who should I contact? You may contact the Front Desk at 970.476.5615 for any reservation needs

Hotel

How close are you to Vail Village? 

We are a short 2-3 minute walk into the heart of Vail Village and we are located on the Free Town Shuttle Bus Route.

How close are you to the ski slopes and rental shops?

We are within one block of Vail Mountain chairlifts and new Gondola “One” they are located right out the back of the hotel.

Do you have onsite parking? Do you offer valet parking? 

We offer onsite valet parking only.  Winter reservations parking is $35 per night/summer reservations parking is $30 per night (October $15 per night); One vehicle per reservation. Self-parking is also available for a fee in the Town of Vail parking structure.

What is the pet policy? 

We have a limited amount of dog friendly rooms are available for an additional non-refundable charge of $100 per pet per stay. Please note that these rooms are subject to availability and arrangements must be made through the hotel prior to your arrival. No more than 2 dogs are permitted in the rooms. Should you decide to leave your dog at home please feel free to enjoy the company of Speed, the Tivoli family dog.

Do you serve breakfast at the hotel? 

Yes, we serve a full hot breakfast each morning which changes daily. Fees applies.

Do you have a pool or hot tub? 

We have a brand new outdoor hot tub available to hotel guests all year around.

Is there a fitness center on property? 

Yes, access to the property fitness center is included in the Resort Fee. You also receive complimentary daily membership to the Vail Vitality Center with access to steam rooms, a sauna, equipment and weights, plus 10% off selected spa treatments.

Do you allow smoking on property? 

Smoking is not permitted anywhere in the hotel or on our property (including balconies, patios and entryways).

How much do you charge for Wi-Fi Internet Access? 

Wi-Fi is included in the Resort Fee.

Is the hotel air conditioned?

Yes, all rooms and public space is air conditioned.

Are there adjoining rooms available?

We have alcove rooms that share an entrance and are side-by-side to each other, but they are not adjoining.  You can request rollaway beds by calling the Front Desk at 970.476.5615.

Do you have rollaway beds or cribs?

Yes, rollaway beds and cribs are available.  You can request rollaway beds by calling the Front Desk at 970.476.5615. Based on availability; additional charges may apply.

Do you recommend travel insurance?

Yes, travel insurance is highly recommended for all reservations made for stays at the hotel.  To purchase CSA Travel Protection call (866) 999-4018 and mention code TIVOLILO or click here to book online. Other travel insurance providers are also available.

 

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